Return policy

 30-Day Return and Exchange Policy 

 

At cussuy.com, we are committed to ensuring your satisfaction with every purchase. That's why we offer a straightforward and customer-friendly 30-day return and exchange policy. Here are the details:

 

 Returns: 

- You have up to 30 days from the date of purchase to return any item for a full refund or store credit.

- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

- Please include the original receipt or proof of purchase with your return.

 

 Exchanges: 

- We understand that sometimes items may need to be exchanged for a different size, color, or model. You can exchange your item within 30 days of purchase.

- Like returns, exchanged items must be unused, in their original packaging, and in resalable condition.

 

 How to Initiate a Return or Exchange: 

- Contact our customer service team either by phone or email to initiate the return or exchange process.

- Our customer service representatives will guide you through the necessary steps and provide you with a return authorization if required.

 

 Important Notes: 

- Shipping costs for returns or exchanges are the responsibility of the customer unless the return is due to our error or a defective product.

- Refunds will be processed using the original payment method.

- Please allow up to 7 for your refund to appear in your account, depending on your bank or credit card issuer.

 

 Contact Us: 

- If you have any questions about our return and exchange policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure a smooth shopping experience.

 

Thank you for choosing vohomod.com. We appreciate your business and look forward to serving you again in the future!